Issue

A user performs an action in Niagara Navigator that generates records in the results window (e.g. Identify, Selection, Quick Search, etc.). When the export to excel tool is clicked, the download is blocked (see screenshot below). Niagara Navigator refreshes and the results window is closed.

Resolution

If this is occurring on your computer than the setting “Automatic prompting for file downloads” is not enabled. To enable this setting, follow the appropriate instructions below.

If using Internet Explorer version 6:

1. Open Internet Explorer, click the Tools button, click Internet Options, and then click the Security tab.
   
   
   
   
2. Click Internet, and then click the Custom level button.
3. Scroll and find Automatic prompting for file downloads, select Enable.
   
   
   
   
4. When prompted with a warning screenshot, click Yes.
   
   
   
   
5. Click OK until you return to Internet Explorer.
6. Close Internet Explorer and then re-open your browser – your setting change will have taken affect.

If using Internet Explorer version 7:

1. Open Internet Explorer, click the Tools button, click Internet Options, and then click the Security tab.
   
   
   
   
2. Click Trusted Sites, and then click the Custom level button.
3. Scroll and find Automatic prompting for file downloads, select Enable.
   
   
   
   
4. When prompted with a warning screenshot, click Yes.
   
   
   
   
5. Click OK until you return to Internet Explorer.
6. Close Internet Explorer and then re-open your browser – your setting change will have taken affect.